We transform the business of our clients through modern technologies and help them to gain maximum ROI.

Generix’s Dynamics 365 CRM and Cloud team offers implementation services for Microsoft Dynamics 365 CRM for your organization. We will design and implement cloud services for Microsoft Dynamics 365 Customer Engagement CRM in order for our customers to improve stakeholders experience and to become more efficient and agile organization. Using business benefit driven methodologies and the leading Dynamics CRM platform we help organizations to digitally transform their service.

Compared with most other CRM products, Microsoft Dynamics 365 CRM is a powerful and highly flexible CRM solution. Qualified Microsoft Dynamics CRM Business Partners can configure the product to meet a wide variety of different industry and business processes, no matter how complex these processes or requirements may be.

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With all this functionality, flexibility, and potential, it’s easy to lose sight of the benefits that Microsoft Dynamics CRM will bring to an organization that has standard business processes and is just looking to improve its sales, marketing, and customer service. Microsoft Dynamics CRM is a great option for businesses that need a highly configured or customized CRM solution. In fact, it can be so highly configured that it can become hardly recognizable as a CRM solution. But Microsoft Dynamics CRM is also ideal for organizations, small or large, that need straightforward, ‘out of the box’ functionality.

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Upgrades & Optimization

We will help you to upgrade and optimize your Microsoft Dynamics CRM solution.

Generix’s Dynamics 365 CRM and Cloud team offers upgrade and optimization services for Microsoft Dynamics 365 CRM for your organization. If your organization is struggling with

  • An obsolete version of Microsoft Dynamics 365 that is not meeting your requirements anymore.
  • Unable to integrate with new business applications.
  • Missing or lack of support for your CRM.
  • A system which is missing the basic CRM capabilities as per today’s requirements.

Then, Generix can help you get out of this.

Dynamics 365 is the cloud offers a streamlined architecture that provides easier access via a browser-based UI and can run on any device, phone, and platform, in turn, providing the user access to the application from any type of device. Dynamics 365 includes a real-time Business Intelligence solution that delivers up-to-the-minute information on business performance, with a Power BI tool for visualizing data and creating dashboards.

When deploying Dynamics 365 in the cloud, along with eliminating the need for on-premise servers and systems, Microsoft takes accountability for monitoring and updating the core platform (Windows, SQL Server) and the application itself, reducing the need for IT staff to maintain the ERP system. An upgrade to Dynamics 365 lets you take advantage of new capabilities in the Microsoft cloud including a common data model with Dynamics CRM and O􀁷ice 365, readily available PowerApps for easily creating mobile apps, in-built Flow to create seamless workflows.

    Upgrades Audits & Assessments Integrations Training & Support Implementation
    Extensive Accessibility Multi-Platform UI Integrations Reduced IT Maintenance Always run the most updated version Real-Time Business Intelligence Platform Upgrades

User Training

Once the implementation is done of Microsoft Dynamics 365 CRM or after the upgrade to the new version of D365 CRM, organizations takes time to get habitual with the new system. In order to make the system adoption quicker, Generix also provide customized training of Microsoft Dynamics 365 CRM/CE for smooth functioning of the businesses of organizations irrespective of the industry. The training will be tailored to the specific features and requirements of D365 CRM as per your organization requirements.

We give these specialized training to the users during and after the implementation or upgradation of the system. The training are as follows.

  • Train End Users End-user training is the most important step in the CRM implementation process. Fully understanding the system also enables your employees to use it and input data much more accurately.
  • Microsoft Certifications Generix will help the users in the organizations in getting certified and show the world that the user is ready to take the fullest advantage of Microsoft Dynamics 365.
  • Train the Trainers Generix will provide initial training to a person who, in turn, trains other people at the organization.
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